{"id":1940,"date":"2026-07-01T14:13:41","date_gmt":"2026-07-01T12:13:41","guid":{"rendered":"https:\/\/www.hotelcolumbia.it\/condizioni-di-reso\/"},"modified":"2026-07-01T14:36:22","modified_gmt":"2026-07-01T12:36:22","slug":"condizioni-di-reso","status":"publish","type":"page","link":"https:\/\/www.hotelcolumbia.it\/en\/condizioni-di-reso\/","title":{"rendered":"Return policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1940\" class=\"elementor elementor-1940 elementor-1928\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-beedc46 e-flex e-con-boxed e-con e-parent\" data-id=\"beedc46\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-0bf235b elementor-widget elementor-widget-heading\" data-id=\"0bf235b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Return policy\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a214a93 elementor-widget elementor-widget-text-editor\" data-id=\"a214a93\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Please fill in all fields of the form below to exercise your right of withdrawal.<br\/>Before submitting your return request, please note that, in accordance with our Terms of Sale and applicable regulations, items for which you wish to exercise the right of withdrawal must be returned within 14 (fourteen) days of the date you notified us of your intention to return them, in compliance with the stipulated conditions.<\/p><p>To enable us to handle your request as quickly and efficiently as possible, please indicate the following in the \u201cMessage\u201d field:<\/p><ul><li>the items you wish to return and the corresponding quantities;<\/li><li>the reason for the return request (optional, but helpful for improving our service);<\/li><li>any additional information that may facilitate the handling of the case.<\/li><\/ul><p><br>If the refund is to be made via bank transfer, please also provide the IBAN and the account holder&#8217;s name (if different from the person who placed the order) to expedite the refund process.<\/p><p>Once the request is received, our customer service team will provide you with all the necessary instructions to correctly complete the return process.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3648afd elementor-button-align-end elementor-widget elementor-widget-form\" data-id=\"3648afd\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;step_next_label&quot;:&quot;Next&quot;,&quot;step_previous_label&quot;:&quot;Previous&quot;,&quot;button_width&quot;:&quot;100&quot;,&quot;step_type&quot;:&quot;number_text&quot;,&quot;step_icon_shape&quot;:&quot;circle&quot;}\" data-widget_type=\"form.default\">\n\t\t\t\t\t\t\t<form class=\"elementor-form\" method=\"post\" id=\"gtmunaduenotti\" name=\"Reso\" aria-label=\"Reso\">\n\t\t\t<input type=\"hidden\" name=\"post_id\" value=\"1940\"\/>\n\t\t\t<input type=\"hidden\" name=\"form_id\" value=\"3648afd\"\/>\n\t\t\t<input type=\"hidden\" name=\"referer_title\" value=\"Return policy - Hotel Columbia\" \/>\n\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"queried_id\" value=\"1940\"\/>\n\t\t\t\n\t\t\t<div class=\"elementor-form-fields-wrapper elementor-labels-\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-name elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-name\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tFirst and last name\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[name]\" id=\"form-field-name\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"First and last name *\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-email elementor-field-group elementor-column elementor-field-group-email elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-email\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tEmail\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"email\" name=\"form_fields[email]\" id=\"form-field-email\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Email *\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-tel elementor-field-group elementor-column elementor-field-group-field_1 elementor-col-50 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTelephone\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<input size=\"1\" type=\"tel\" name=\"form_fields[field_1]\" id=\"form-field-field_1\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Telephone *\" required=\"required\" pattern=\"[0-9()#&amp;+*-=.]+\" title=\"Only numbers and phone characters (#, -, *, etc) are accepted.\">\n\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_1fc1a07 elementor-col-50\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_1fc1a07\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tTax Code \/ VAT Number\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_1fc1a07]\" id=\"form-field-field_1fc1a07\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Tax Code \/ VAT Number\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_7 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_7\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tReason for return *\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_7]\" id=\"form-field-field_7\" rows=\"4\" placeholder=\"Reason for return *\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-text elementor-field-group elementor-column elementor-field-group-field_22cd003 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_22cd003\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tOrder number *\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<input size=\"1\" type=\"text\" name=\"form_fields[field_22cd003]\" id=\"form-field-field_22cd003\" class=\"elementor-field elementor-size-sm  elementor-field-textual\" placeholder=\"Order number *\" required=\"required\">\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-textarea elementor-field-group elementor-column elementor-field-group-field_26c98af elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_26c98af\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tMessage *\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<textarea class=\"elementor-field-textual elementor-field  elementor-size-sm\" name=\"form_fields[field_26c98af]\" id=\"form-field-field_26c98af\" rows=\"4\" placeholder=\"Message *\" required=\"required\"><\/textarea>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-acceptance elementor-field-group elementor-column elementor-field-group-field_8 elementor-col-100 elementor-field-required\">\n\t\t\t\t\t\t\t\t\t\t\t\t<label for=\"form-field-field_8\" class=\"elementor-field-label elementor-screen-only\">\n\t\t\t\t\t\t\t\tPrivacy\t\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-subgroup\">\n\t\t\t<span class=\"elementor-field-option\">\n\t\t\t\t<input type=\"checkbox\" name=\"form_fields[field_8]\" id=\"form-field-field_8\" class=\"elementor-field elementor-size-sm  elementor-acceptance-field\" required=\"required\">\n\t\t\t\t<label for=\"form-field-field_8\">I have read and understood the Privacy Policy\n\n<a id=\"privacyFullLink\" href=\"#\" onclick=\"jQuery('#privacyFullText').show(300).css('display', 'inline');jQuery('#privacyFullLink').hide(300);return false\">[...]<\/a>\n\nand accept its terms and conditions. By accepting the terms and conditions of the privacy, the undersigned agrees to receive communications from the owner through e-mails regarding the costs, offers and other information relevant to the stay at the property, based on what is necessary to carry out his functions and on the basis of legitimate interest. The undersigned can however unsubscribe from the unwanted promotional communications at any time by clicking on the unsubscribe button, clearly visible at the bottom of the communications sent, or by sending an email to the address shown in the privacy document, linked below. For more information, see our <span id=\"privacyFullText\" style=\"display:none\"><a href=\"https:\/\/www.iubenda.com\/privacy-policy\/83584481%E2%80%9D%20target=\" target=\"_blank\">privacy policy<\/a><\/span>.<\/label>\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-type-recaptcha elementor-field-group elementor-column elementor-field-group-field_9 elementor-col-100\">\n\t\t\t\t\t<div class=\"elementor-field\" id=\"form-field-field_9\"><div class=\"elementor-alert elementor-alert-info\">To use reCAPTCHA, you need to add the API Key and complete the setup process in Dashboard &gt; Elementor &gt; Settings &gt; Integrations &gt; reCAPTCHA.<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"elementor-field-group elementor-column elementor-field-type-submit elementor-col-100 e-form__buttons\">\n\t\t\t\t\t<button class=\"elementor-button elementor-size-lg\" type=\"submit\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Submit<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/button>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/form>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Return policy Please fill in all fields of the form below to exercise your right of withdrawal. Before submitting your return request, please note that, in accordance with our Terms of Sale and applicable regulations, items for which you wish to exercise the right of withdrawal must be returned within 14 (fourteen) days of the [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-1940","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Return policy - Hotel Columbia<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Return policy - Hotel Columbia\" \/>\n<meta property=\"og:description\" content=\"Return policy Please fill in all fields of the form below to exercise your right of withdrawal. 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